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4 stars, because it hurt me!
One thing we definitely find when browsing Amazon reviews is people whose review and rating are a bit… paradoxical.
This individual gave 4 stars to the product while dedicating only 1/4 of the review to the actual product purchased; the rest is just a report of unfortunate events. Also, the review picture is just his black eye and not the product at all.
Of course, getting a black eye from the zip tie of a package is undoubtedly an occurrence that may have happened to perhaps three people worldwide? This customer can claim to have experienced a rare, life-threatening event when explaining to those around them how on earth they got a black eye.